- Vendor and Manufacturer Support
The CSG does not purchase vendor or manufacturer support for supported platforms. It is the responsibility of the purchaser of the equipment to arrange for any necessary support contracts with the vendor or manufacturer.
- Superuser Access
The CSG will support equipment if, and only if, the CSG is the only party to have superuser (root) access, or the equivalent, on that equipment. The CSG cannot be responsible for the state of equipment for which it does not have sole and complete administrative access.
With the exception of grandfathered, special-case equipment, the CSG will not back up any equipment other than the central file server.
- Off-site Equipment
The CSG does not have the resources to support equipment off-site. Equipment located off-campus will not be supported at all. Equipment at on-campus locations other than MacLean or Schaeffer Hall will have low-priority support, if it falls into one of the supported categories outlined above.
- Remote Access
The CSG also cannot support remote access from locations outside of Mathematical Sciences. Dial-in access from off-campus locations will receive absolutely no support. The large number of combinations of different types of remote hardware, software, and phone access makes the task of supporting remote dial-in impossible for a small support group. Similarly, the CSG cannot support access from networked off-campus locations. If you are having trouble accessing equipment from a networked off-campus site, contact your network service provider. The CSG will cooperate with other on-campus support organizations to help troubleshoot problems connecting from on-campus sites. However, the CSG does not control the network equipment even within MacLean Hall. There is no guarantee that the CSG can resolve any connectivity problem from locations outside of Mathematical Sciences.