Requesting Help
If the help pages do not provide the information you need, you can request help by opening a trouble ticket, using either email or a web interface. Be sure to include all relevant details, such as your Mathematical Sciences username, the location and type of computer you are using, the names and versions of any software and operating systems involved, and the date and time the problem occurred. If the problem involves a computer managed by the Computer Support Group for Mathematical Sciences, then also include the name of the computer.Using Email
To open a trouble ticket via email, send email to request@divms.uiowa.edu
Using the Web Interface
To open a trouble ticket via the web interface, click on this link, or go to http://request.divms.uiowa.edu/Via the Phone
If you cannot send email or open the request web interface, then call the receptionist for the Department of Computer Science at 319-335-0713.
Viewing Your Trouble Tickets
To see the status of your trouble tickets and all correspondence related to them, go to the web interface and login to the request system with your Mathematical Sciences username and password.
